Responsible Gambling

Responsible gambling is central to a safe and enjoyable playing experience. We encourage you to stay in control of your gambling behaviour and offer various tools to help you gamble responsibly.

Deposit Limits

Players can set daily, weekly or monthly deposit limits to keep their spending under control. Once a limit is reached, no further deposits can be made until the chosen period has passed.

Loss and Play Limits

In addition to deposit limits, players can also set limits for losses, playing time or bets. These tools help maintain responsible play and reduce financial risk.

Time-Out (Cooling-Off Period)

Players who want to take a temporary break can activate a cooling-off period. During this period, the account is inaccessible and no deposits or bets can be placed.

Self-Exclusion

For players who need a longer break, self-exclusion is available. The account is closed for a predetermined or indefinite period and cannot be used during this time.

Reality Checks

We may display notifications about the length of a play session and the amount spent. These reminders help you stay aware of your gambling behaviour.

Recognise the Signs

Gambling should only ever be a form of entertainment. When gambling leads to financial problems, stress, or affects work, studies or relationships, it is wise to seek help and use the available responsible gambling tools.

Protection of Minors

Persons under the legal minimum age may not open an account or take part in gambling. Parents and guardians are encouraged to use parental controls to protect minors.

Support Organisations

When gambling becomes problematic, specialised organisations offer confidential support, advice and guidance. Professional help can be an important step towards recovery.

Personal Responsibility

Every player is responsible for managing their own gambling behaviour. Only play with money you can afford to lose, and never try to win back losses by gambling more.

Contact Customer Support

Do you have questions about responsible gambling or need help setting limits or self-exclusion? Contact customer support via support@punterz.org or visit https://punterz.org/en/ for more information.

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