Terms and Conditions
These Terms and Conditions form the legal agreement between us and you, the player. By creating an account and using our services, you agree to all applicable rules, policies and conditions. These terms are intended to ensure a safe, fair and transparent playing environment for all users.
Account Registration
You must be at least 18 years old or have reached the legal minimum gambling age in your jurisdiction. All information provided must be complete, accurate and up to date. We reserve the right to verify and close accounts when incorrect information is provided.
Identity Verification (KYC)
To ensure the security of our platform, we may request identity and address verification at any time. You must provide valid documents before withdrawals are processed or when additional checks are necessary.
Bonuses and Promotions
All bonuses, free spins and promotional offers are subject to specific terms, including wagering requirements, validity periods and maximum payouts. Misuse of promotions may result in the cancellation of bonuses and any winnings.
Deposits and Withdrawals
Players are responsible for using payment methods registered in their own name. Withdrawals are processed once all required verification procedures have been completed. Minimum and maximum withdrawal amounts may depend on the chosen payment method.
Responsible Gambling
We promote responsible gambling and offer tools such as deposit limits, time-outs and self-exclusion. We encourage you to play within your financial means and seek help when gambling becomes problematic.
Prohibited Activities
Fraud, collusion, the use of multiple accounts, automated software or other unfair practices are strictly prohibited. In case of violation, we may suspend accounts, void winnings and take further action.
Privacy and Data Protection
Personal data is processed in accordance with our privacy policy and used solely for account management, legal obligations and improving our services. Data is protected with appropriate security measures.
Limitation of Liability
We are not liable for losses arising from technical failures, internet issues, force majeure or improper use of our platform. You are responsible for safely managing your own account details.
Disputes and Complaints
In case of questions or disputes, you are advised to first contact our customer support. We will handle complaints fairly and within a reasonable timeframe. If necessary, disputes may be resolved in accordance with applicable laws and regulations.
Changes to the Terms
We reserve the right to amend these Terms and Conditions at any time. You will be informed of significant changes via our website or your account. Continued use of our platform constitutes acceptance of the updated terms.
Customer Support
For questions about your account, payments, bonuses or these Terms and Conditions, please contact customer support via support@punterz.com or the official English-language website: Punterz